Privacy, Cancellation, Return, and Shipping Policies

HOW WE PROTECT YOUR PRIVACY

We at Fat Nancy's Tackle Shop are dedicated to protecting your privacy and personal information. At Fat Nancy's Tackle Shop all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.

We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

ORDERS

To cancel your order you must send an email to fatnancysonline@yahoo.com within 8 hours of when you first placed your order or call 1-877-801-FISH (3474). If your order has been already processed we are not responsible for the shipping costs incurred.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

SPECIAL ORDERS 

Will be at the discretion of Fat Nancy's Tackle Shop, a restocking fee may be charged for custom and special orders please call 1-877-801-FISH (3474).

SALES TAX

Sales tax is charged on all products and orders shipping to NY. Actual tax amount is applied at the state level when placing your order, and may vary depending on the county your product is shipping to.

RETURN POLICY

In order to return an item, you must obtain a Return Number. Email us at fatnancysonline@yahoo.com to obtain a return number. You may return any unopened merchandise in its original condition, including original packaging within 30 days of receipt and you will receive a full refund less shipping. Any shipping cost that you incur to return a product to us will not be refunded.

We require the following information to process your return:

Note: Your return will not be processed if you do not provide ALL required information.

The Return number 
Your full name and address 
Phone number 
Email address 
Packing Slip 
The original order confirmation number 
The reason for returning the merchandise

Return address:

Fat Nancy's Tackle Shop
Attn: Returns
3750 State Route 13
Pulaski, NY 13142

Any package that has not been received by fatnancysonline@yahoo.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

ORDERS NOT RECEIVED

Once an order has been shipped and there is a delivery confirmation, Fat Nancy's Tackle Shop is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.

OUT OF STOCK  ITEMS

Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.

All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.

IN-STORE PICKUP OPTION

We can hold your items for up to 30 days after purchase. Please schedule your pickup date 24 hours after your order date. Don't Worry, if the item you wish to pickup is out of stock we will notify you.

SHIPPING CHARGES: